Our Newsletter


Delivery/Returns

Delivery

How soon will my order be dispatched?

We aim to dispatch within 1-2 working days although this may increase at busier times such as Christmas. At such times, please contact us if you require further or more specific information.

We will send you an email confirming the dispatch of your order

All orders require a signature on receipt. If nobody is available to sign for the delivery, Royal Mail will leave a card for you to arrange collection from their depot or re-delivery at a suitable time.

Do you ship to multiple addresses?

We ship to one address per order.

Where do you ship to and what it the cost?

Shipping is FREE!

For UK deliveries we use 'Royal Mail's First Class Signed For' delivery - a tracked service which aims gets your order to you the following working day. This service requires a signature on receipt. If nobody is available to sign for the delivery, Royal Mail will leave a card for you to arrange collection from their depot or re-delivery at a suitable time.

For Overseas deliveries we use Royal Mail's International Tracked and Signed service - a service which is tracked from posting to delivery. This service requires a signature on receipt.

European deliveries take 3-5 days

non-European deliveries take 5-7 days

NB: non-EU customers will be responsible for import duties and local taxes

What are the last posting dates for orders before Christmas?

Orders for delivery in the UK (excl Channel Is):TBC

Orders for delivery to: Asia, Far East (inc Japan) - TBC

Orders for delivery to : Australia, Africa, Caribbean, Central and Southern America, Middle East - TBC

Orders for delivery to: Cyprus, Eastern Europe, Greece, Poland and Canada - TBC

Orders for delivery to : USA - TBC

Orders for delivery to: Western Europe (excl Greece and Poland) - TBC

Your Order

Can I cancel my order?

If you wish to cancel your order please return the confirmation email to us stating that you wish to cancel your order, or email us at [address] or phone [tbc].

We will be unable to cancel orders which have already been dispatched, in which case please follow the instructions for returning/exchanging an item.

Refunds will be made within 10 working days.

Import duties and local taxes will not be refunded.

How do I return or exchange an item?

If for any reason you are not entirely satisfied with your purchase then please contact us as soon as possible by email [website] or phone us [tbc] and in any case within 5 working days of receipt (UK deliveries), 10 days (European deliveries), 14 days (non-European countries).

Items must be returned in one shipment unworn and in perfect, saleable condition, with their original packaging within 14 days of notification to our office at:

16 Mill Lane

Wigginton

York

YO32 2PT

Please note that the safe return and costs involved of returning the goods is your responsibility until the goods are received at our office. We therefore strongly recommend that you use a secure, tracked service such as Royal Mail's Special Delivery and retain proof of delivery for your records.

We will refund the price of the piece only, not the original P&P. Refunds will be made within 10 working days. Please note that refunds can only be made to the original purchaser, not the recipient if they are not the cardholder.

Exact exchanges are possible only if an identical replacement piece is currently available.

Please note that for hygiene reasons we are unable to refund or exchange earrings.